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What Do CASA Volunteers Do?

Four times a year, we welcome a new group of volunteer advocates to the CASA family. Appointed by the Family Court, CASA volunteers act as a child’s voice in court. Through self-led investigations on children’s cases, the volunteers ultimately recommend to the court an action plan that best fits the unique needs of each abused or neglected child.

The goal of CASA volunteers is to get every abused or neglected child in a safe and permanent home as quickly and efficiently as possible.

To do so, volunteers conduct research on assigned cases by contacting everyone involved in the child’s life, including social workers, attorneys, DCP&P workers, parents, teachers, family members, medical and mental health care providers, and, of course, the children themselves; the information provided by these key players in the children’s lives builds the foundation of each child’s case, and provide the volunteers with insight on prospective avenues for a bright, healthy, and safe future for each child.

To become a CASA volunteer and create a lasting positive impact on the lives of countless children, aspiring volunteers are initially interviewed by CASA of CGS Volunteer Coordinator Julia Frank, who asks a host of sensitive questions to ensure that each volunteer is unbiased, unprejudiced, and has the best interests of the children at their core.

Once they pass the interview, the volunteers are typically invited to participate in the 5-week hybrid training course, also led by Julia; however, with the new guidelines and restrictions due to COVID-19, the class is currently held completely online. Throughout the course, Julia teaches the volunteers a range of fundamental skills and processes central to the role as a CASA volunteer advocate—from lessons on different types of abuse and neglect to how to investigate a child’s case and write court reports—which the volunteers will implement once they are officially sworn in at the conclusion of the training period.

“Since Julia has started our trainings, we've had such strong, interactive and engaged groups of volunteers come out of every class,” says CASA of CGS Program Director Jennifer Henderson. “She knows how to cover the critical topics while also making 30 hours of training manageable for anyone to fit into their busy schedules. If I were to go through training again, I'd definitely want Julia to train me!”

Changing the course of a child’s life is, arguably, the most important and rewarding impact anyone can leave on their community. If you love kids, possess exceptional communication skills (both written and verbal), and are dedicated to changing the lives of innocent children in need, then consider becoming a CASA volunteer advocate! Advocates must be at least 21 years old; be able to communicate orally and in writing; be able to pass background and state central record bureau checks; have three non-relative references, and have an interest in children, their rights, and their special needs.

For more information, do not hesitate to contact Jennifer Henderson at or Julia at

Learn more and apply to become a advocate for CASA of Cumberland, Gloucester and Salem counties on our website!

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